01Scope
This policy applies to purchases made directly from YCO Multiverse Private Limited through NEET Live. Any specific written offer shown at checkout will apply in addition to this policy. Statutory consumer rights remain unaffected.
02Digital products and app access
Before access is activated, you may request cancellation. Once a prediction has been generated, digital content accessed, a mock test attempted, a report downloaded, or an app subscription activated, that consumed portion is ordinarily non-refundable to the extent permitted by law. If a paid feature cannot be delivered because of a verified technical issue on our side, we may restore access, replace the service or provide a proportionate refund.
03Counselling sessions
Sessions may be rescheduled when requested at least 24 hours before the appointment, subject to counsellor availability. A missed session or late cancellation may be treated as used. If we cancel and cannot provide a reasonable replacement, the undelivered session may be refunded or credited.
04Duplicate or incorrect payments
Report duplicate debits or an incorrect charge promptly with the payment reference. Verified duplicate payments will be reversed to the original payment method. Bank and payment-provider processing times may apply.
05How to request a cancellation or refund
Email us from the contact details used for purchase and include your name, mobile number, order or transaction ID, purchase date, product and reason. We will acknowledge the request and communicate the decision after verification. A refusal will include the applicable policy reason; this policy does not limit remedies available under mandatory consumer law.
hello@ycomultiverse.com ↗06Refund destination and timing
Approved refunds are sent to the original payment method unless law requires otherwise. Processing time depends on the bank or payment provider. Convenience fees or taxes already remitted may be treated according to applicable law and provider rules.